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COVID-19 FAQ's

We care greatly about the safety of our staff and customers.

read below about how we are operating during covid-19

Are you still able to work in my home/business/property?

Yes. The COVID-19 Guidance for Essential Businesses and Operations – Critical Trades specifically states plumbers. This document can be found here https://ohiochamber.com/wp-content/uploads/2020/03/dico_Critical-Trades.pdf

What services are you providing right now?

In order to comply with the Ohio COVID-19 Stay at Home Order we are asking our customers to please be considerate of the plumbing service requests being made at this time. If a customer calls with a request for non-essential work during this time, we will document the request and call the customer back to schedule the service once the Stay at Home Order is lifted. If you are unsure if the service you are requesting is considered essential or non-essential, please do not hesitate to CALL US or contact us via web chat.

What are you doing to make sure your customers and employees are staying as safe as possible?

We are following the Ohio COVID-19 Information and Checklist for Businesses/Employers which gives the following guidelines:

  • Actively encourage sick employees to stay home until they are free of fever (without the use of medication) for at least 72 hours (three full days) AND symptoms have improved for at least 72 hours AND at least seven days have passed since symptoms first began. Do not require a healthcare provider’s note to validate the illness or return to work of employees sick with acute respiratory illness; healthcare provider offices and medical facilities may be extremely busy and not able to provide such documentation in a timely way.
  • Ensure that your sick leave policies are up to date, flexible, and non-punitive to allow sick employees to stay home to care for themselves, children, or other family members.
  • Consider encouraging employees to do a self-assessment each day to check if they have any COVID-19 symptoms (fever, cough, or shortness of breath).
  • Separate employees who appear to have acute respiratory illness symptoms from other employees and send them home immediately. Restrict their access to the business until they have recovered.
  • Reinforce key messages — stay home when sick, use cough and sneeze etiquette, and practice hand hygiene — to all employees, and place posters in areas where they are most likely to be seen. Provide protection supplies such as soap and water, hand sanitizer, tissues, and no-touch disposal receptacles for use by employees.
  • Frequently perform enhanced environmental cleaning of commonly touched surfaces, such as workstations, countertops, railings, door handles, and doorknobs. Provide disposable wipes so that commonly used surfaces can be wiped down by employees before each use.
  • Be prepared to change business practices if needed to maintain critical operations (e.g., identify alternative suppliers, prioritize customers, or temporarily suspend some of your operations).

I’m nervous about anyone entering my home/business/property right now but I need plumbing service.

This is understandable. We care about the safety and well being of our customers and our employees and we want to make every service call as safe as possible. If you have any specific concerns about a technician entering your home/business/property, please do not hesitate to contact us with those concerns.

I need plumbing service but I am especially concerned about anyone entering my home because either myself or someone in my home is considered high risk for COVID-19.

We want to do everything we can to mitigate risk. Please make us aware of your situation upon scheduling your plumbing service. At that time, we can discuss the best way to manage your service call and design a plan for being able to complete the work in the safest manner possible.

If you are in need of essential plumbing service at this time we can help.

Our customers have relied on us since 1983. You can continue to rely on us.

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